As a Barclays Customer Advisor, you'll be the first point of contact for our customers, providing expert advice on the products and services that are right for them.
Customer Advisor
Salary starting from £15500.00 per annum (pro rata) plus excellent benefits
Part time role: 17.5 hours
Working pattern: Monday - 7 hours, Tuesday - 7 hours and every Saturday - 5 hours
As a Barclays Customer Advisor, you'll be the first point of contact for our customers, providing expert advice on the products and services that are right for them. You'll be encouraged to grow in your role, and work in new innovative ways - and you can expect the training, development and digital skills you need to deliver the excellence our customers expect.
About us:
Everyone in our Personal banking team shares the same goal - to put our customers at the heart of everything we do. We're passionate about developing real relationships, creating a personal experience for every single customer, and using innovative digital tools and technologies to create the bank our customers want.
As a Customer Advisor, your main responsibilities will involve:
* Delivering Innovative Tailored Solutions and Exquisite Service by listening to our Customers.
* Be aware of activities in the Local Community by getting to know your Customers and acknowledging events. Look to participate in local events by being the "voice" of Barclays Bank.
* Living by our values to build and maintain our reputation for service excellence.
* Developing and sharing your knowledge with colleagues, to continuously improve our customer experience
* Understanding the customer's needs, dealing with queries and promoting the banks services.
* Take the time to understanding the customer's needs and develop trusting relationships by becoming the 'Go To' person whilst promoting the Banks products and services.
* Exceeding our customers' expectations by tailoring solutions through great communication and building strong rapport.
* Showing a caring attitude towards colleagues and customers by displaying a positive and friendly attitude.
As a Customer Advisor, your skills and qualifications will include:
* A genuine desire to provide an excellent service every time
* A proven record of excellence in a customer-focused role
* The confidence to make authoritative banking decisions that always put our customers first
* Great communication and influencing skills, and a collaborative, team-based approach to work
* Experience of creative problem solving, and the ability to take the initiative to permanently resolve potential issues
The Benefits:
Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.
Our Values:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. That means trusting our colleagues to live our culture, and knowing they'll trust us in turn to listen to their ideas, recognise their contributions and make banking simpler for everyone.
Diversity:
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.
We will consider applications from job share applicants.
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We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.